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Customer Experience

BankFlex Digital channels are delivered with top-notch and seamless customer experience, using the latest technologies and frameworks.

About BankFlex

BankFlex® positions banks for future growth with a “ready to deploy” solution to meet their digital transformation needs.

Digital transformation is about attracting and keeping customers by exceeding their service expectations. BankFlex's strong digital offering and a user-friendly customer experience are a key part of that service.

Rooted in over 27 years of digital banking experience, BankFlex is owned and deployed by industry pioneers Eon Technologies Limited. Headquartered in the UK and with a state-of-the-art product and support centre in India, Eon Technologies specialises in mission-critical enterprise banking solutions. BankFlex has been designed by banking technologists who have invested hundreds of person-years in building a comprehensive, robust and functionally rich solution that is highly secure, scalable and configurable.

Our Track Record

Our customers are our best advocates. Our customers find that we are experts in digital banking, easy to interact with, trustworthy and caring. BankFlex implemntation and support team is highly-respected for its technical excellence and outstanding service commitment. We have a proven track record in implementing some of the best digital banking solutions. Every BankFlex customer has significantly improved its market position and several have been repeatedly awarded as the best bank in their region. BankFlex implementations are regularly tested by organisations specialising in security.

BankFlex proudly holds a 100% customer service, 100% security and zero downtime record with its customers.

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Digital Banking at Its Best

Delightful User Experience.
Non-stop Omni-channel Banking.
Audited by Global Experts in Security.

Rapid Business Transformation

Ready to Deploy.
Non-disruptive Implementation.
24x7 Live Support.

Enhanced Profitability

Increased Market Share.
Increased Business Efficiency.
Customer Satisfaction.

Lowest cost of Ownership

Life-time Licence.
Exceptionally Low Operational Cost. Innovation Driven Regular Upgrades.

Zero Business Risk

Complete Control of Solution.
Option to Support and Maintain In-house.
Freedom from Core Banking Providers.


100% Customer Delight.
Pure-play Digital Banking Since 1996.
Implemented by Large Banking Groups.


BankFlex is an ultra-modern, non-stop, omni-channel, digital banking solution that empowers banks to rapidly maximise the value of their customer relationships through an intelligence driven, flexible, secure and low-cost environment.

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Customers' expectations are shaping the banking experience of the future. Banks need to strategically deliver an end-to-end customer experience consistently across channels. BankFlex's digital omni-channels meet high expectations for a frictionless customer journey. BankFlex® helps your bank maximise the value of your customer relationships.

BankFlex is the smart choice for banking business value. Efficiency, skill and experience combine, allowing BankFlex to offer a high-value solution while remaining competitively priced. Your bank will be ready to respond faster to new challenges, opportunities and competitive pressure. Customer satisfaction results in cost savings, customer retention, upsell and cross-sell opportunities. Ease and speed of implementation and independence from the same core and channels add further value to the BankFlex® solution.

Some of the key features of BankFlex omni-channel digital banking solution are:

  • Highly intelligent solution with personalised customer experience across channels, automated and smart management of security levels on detection of security threats/frauds, straight through and work flowed back-office processing, dynamic load management, personal finance insights, conversational cross-selling of products, and many more.
  • One of the best available in the market which uses latest technologies & trends, BankFlex supports modern techniques like gamification and includes integration with social media sites.
  • Overtaking branch networks, BankFlex allows banks to engage with customers over number of alternative channels such as Internet Banking, Mobile Apps, Kiosks & Self-service terminals and Agent banking to provide enhanced customer services and experiences, a lot more effectively and efficiently.
  • Omni-channel platform provides seamless end-to-end experience for customers with their bank.
  • Integration with enterprise accounting systems of their corporate customers allows banks to strengthen their high-value customer base.
  • A highly sophisticated solution for ensuring compliance with global and national bank regulations to eliminate money laundering.
  • Delivered with your specification of branding, styling and usability across myriads of devices.

BankFlex® helps your bank maximise the value of your customer relationships across multiple channels including Personal Internet Banking, Corporate Internet Banking, Personal Mobile Apps, Corporate Mobile Apps, Watch Banking, Agent Banking, Social Media Banking, EASI Banking (Enterprise Accounting System Interface), Smart Secure, Digital Conversation (intelligent sales), Know Your Customer (eKYC), M-Wallet Banking, Kiosk & Self-Service Terminal, SMS Banking, Telephone Banking, ATM Banking, Teller Banking, Open Account, Call Centre, Correspondent Banking, Personal Finance Manager and Workplace Banking. BankFlex integrates with banks' existing Core Banking system and other external systems such as Card Management System, Bill Payment System, Telecom Networks, SMS Gateways, Credit Check Systems, Third-party Security Systems, Payment Gateways etc. It allows your bank to respond faster to new opportunities and competitive pressure by increasing sales and improving customer satisfaction.

For banks the ability to strategically position themselves for future growth and to respond to increasingly intense competitive pressures is essential. Yet for many banks strategic ambition is constrained by outdated or inappropriate systems and technology. Additionally, finding a trusted technology and business partner to help specify, implement and support the roll-out of new products and new channels is often problematic.

BankFlex allows banks, with broken or aging systems to rapidly rollout a functionally comprehensive, modern and secure omni-channel banking solution.

With BankFlex Non-stop Banking, customers continue to bank even if one or more core systems become unavailable. Bankflex continues to provide full banking service seamlessly ensuring full integrity of all financial transactions. BankFlex eliminates the need to replace or upgrade legacy core systems which become unavailable due to nightly processing, or system/communications failures.

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BankFlex Partners

Our product is supported by technology and integration partners that meet highest industry standards.

Technology Partners

Integration Partners

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